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SweetTree Discover Some of Sweet Tree's Best Case Studies


Joining the SweetTree Family as a Support Worker

Jul 5, 2021 | Discover Some of Sweet Tree's Best Case Studies

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After deciding that I wanted to pursue a career that helps to make a positive difference in people’s lives, I realised the care industry is where I wanted to be. I did some online research into support worker roles and came across the SweetTree website, where I read lots of good reviews. In particular, the mission statement and ethos for delivering high-quality care in London really resonated with me and I was impressed with their second ‘Outstanding’ rating from the CQC.

After looking at the various roles available on the website, I decided to apply and filled in my details using the application form. I was contacted the next day by the recruitment team to discuss the role as well as my experience in the past. I was told about the recruitment process and what the next stages are, as well as a bit more about the specific role I applied for. I was then booked in for an interview and shortly after my conversation with the recruitment team, I received all the Zoom login details for the interview, as well as a reminder of the time, date, and who my interview would be with. As the interview was taking place over a video call on Zoom, I made sure I was all set up for the day of the interview.

The interview ran well, and even though it was over zoom, I still felt very warmly welcomed and my nerves were calmed! I was given a lot of information about the client and about the company, and some of the questions about the role were answered by the very friendly manager who conducted the interview. I found out I was successful a few hours after my interview, which was great 😊. I was very excited to begin my role, as by this point SweetTree was looking one of the most organised companies I had applied to with the friendliest staff, so I was very eager to be a part of the team.

After I accepted the offer letter, I was able to start filling in all the necessary forms as part of the recruitment process, and the next day I was contacted by the HR team to be booked in for a DBS appointment. This appointment was also being done over video call and I was able to find out some more information about the process, start my DBS application with the HR Administrator. I also received some more information about the company and was told when the next available training session would be. The HR Administrator also helped me with my referee details, so that they could be sent out for approval, and I was also booked in for the next training session.

I was then contacted by a member of the training team, who told me about the 4-day pre-employment assessment training and confirmed a few details with me so that I could be sent the welcome pack for the training. As I had to complete a few online pieces of training, I set up all the portals, so that I could begin doing the training. A few days later, I was contacted by the training team again, just to see if I had received the training pack, confirm my attendance for the training, and see if I was all set up with a computer or tablet for the training.

The 4-day pre-employment assessment training began and on the first day, it was nice that I was able to meet the founder and CEO of SweetTree over video call! It was a lovely way to begin our training and I was also able to meet other staff members as well as introduce myself and meet the other members of the training.
For the next 4 days, we cover a lot of material and focus on different topics around moving and handling, medication, documentation, first aid. The trainers are all super helpful and friendly and I feel like I’ve learned so much over the training. I was a bit apprehensive of doing the training online and remotely at first, however during each day of the training we have regular group calls with the trainer and other trainees, and this is a great way to share our training experience and get interactive with each other. The last day of the training was called a Specialist Training Day and this training was with the managers from the team I would be working with. It was great to meet the managers I will be working with and to find out more about the service and clients.

I was also called by the coordinators from my team so that we could be introduced to each other, as we would be working closely together throughout my career at SweetTree. They were very friendly and sounded very excited for me to start as they already had clients for me in mind to work with!

If you’re looking for a role within the care industry and are passionate about helping people, I would not hesitate to get in touch with SweetTree!

You can find a list of our current vacancies here