Care Jobs Recruitment and Training Frequently asked questions

All applications are made via our candidate portal where you will need to either upload your cv or provide details of your previous employment history.

All British & Irish citizens and those with Settled Status under the EU Settlement Scheme are currently able to work in the UK without restrictions. If you are applying outside these limitations you will require a work permit/VISA. SweetTree Home Care does not currently provide sponsorship.

For candidates without 12 weeks’ previous experience, we have a programme called ASPIRE. The programme includes 5 days bespoke pre-employment training, shadowing some of our experienced Support Workers and completion of the Care Certificate. Once you have completed these steps, you will be providing care to our lovely clients in their own homes.

To work with us at SweetTree, you will need a fully Enhanced (Child & Adult Barred) DBS. If you registered for the Update Service (online DBS) you will need to provide us with a copy of the original certificate.

An existing DBS certificate that has not been registered for the Update Service is non-transferrable between companies and therefore, we will need to apply for a new one on your behalf. The cost of your DBS is £52.70 which is payable through our DBS provider platform. The DBS fee is refundable once you have successfully completed your probation period and 80 hours of work.

Documents required to check your eligibility to work in the UK and complete your DBS application are:

• Passport, National ID or British Birth Certificate (issued within 12 months of date of birth)
• Valid visa (if applicable), if an overseas student you will also need to supply a letter from your place of study to verify your status.
• 2 x forms of proof of your current address (not older than 3 months)
• UK Driving licence and your vehicle insurance (if you are a driver)
• 1 x passport photograph
• Your National Insurance Number (issued on NIN card, P45 or P60)
• Original P45 from you previous employer
• Addresses history for the past 5 years

If you have obtained an Enhanced DBS (Child and Adult Barred) by subscribing to the DBS Update Service, you will need to provide us with your original certificate. This updated DBS must be fully enhanced to work with for both adults and children. Other paper DBS certificates are company specific and therefore will not be accepted.

All criminal convictions must be declared during the application process. If you have committed an offence your suitability to work with us will be evaluated against the type of offence, whether it is ‘spent’ or ‘unspent’, when it was committed and after a conversation with yourself, the final decision will be made by our HR Manager.

If this is your first employment in the UK, it will also be necessary for you to obtain either a criminal records check or ‘Certificates of Good Character; from the country where you have lived for 12 months or more (whether continuously or in total) in the last 10 years, while aged 18 or over. Our HR team will guide you through this process.

Our pre-employment training covers topics such as our policies and procedures; manual handling; administering medication; first aid and Specialist training in either home care, dementia, learning disabilities or brain injuries & neurological conditions.

There is no charge to attend our pre-employment assessment training however, you will not be paid to attend and your travel expenses are not reimbursed.

Unfortunately, SweetTree Home Care does not provide accommodation whilst you attend our pre-employment training.

All new carers and support workers undertake the Care Certificate consisting of 2 day’s pre-employment assessment; online assignments & assessments and one-to-one mentoring

• Three-hour minimum visits
• Live-in and live-out placements
• Accredited and comprehensive training
• Continued mentoring and guidance
• Free 24 hour confidential counselling service for you and your family
• Quarterly team recognition scheme
• £200 cash payment for ‘Refer a Friend Scheme’

All of our candidates will need to have a minimum of 12 weeks’ previous care experience.

All of SweetTree carers and support workers are employed by SweetTree and not self-employed.

Yes, our interviews are held primarily online via Microsoft Teams.

Yes, you will need a UK bank account.

Only a few of our roles require a driver and these requirements are detailed within the role advertisement.

You will receive a food allowance of £40 per week.

Yes, our pre-employment assessment training is mandatory for all employees.