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New clients: 020 7644 9522
Existing clients: 020 7624 9944

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Contact us to discuss your care needs

New clients: 020 7644 9554
Existing clients: 020 7624 9944

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Privacy Policy

Privacy Policy

Thank you for visiting We are committed to respecting your right to privacy and will protect it when you visit our website.

This privacy policy explains our online information practices only, including how we collect and use your personal information. It covers information collected on this website only. It does not apply to other sites you reach through our site. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Why do we have a privacy policy?

We want you to feel comfortable both using our website and with the privacy of your personal and confidential information that you may provide via the website.

What is covered?

The SweetTree Privacy Policy covers the collection and use of personal information that SweetTree collects when you are on the SweetTree website. This policy also covers SweetTree use of any personal information that SweetTree’ business partners share with SweetTree via the website or that SweetTree may collect on a partner’s website.

What is not covered?

Our policy does not apply to the practices of companies that SweetTree does not own or control, or to people that SweetTree does not employ or manage.

What information is collected?

Our website is hosted by Design Culture. Design Culture collects limited information about visits to The information that is automatically collected and stored concerning your visit includes:
• the name of the domain from which you access the Internet
• the date and time of your visit
• the pages you visit on
• your internet protocol (IP) address
• the address of the website you came from if it linked you directly to
• search terms that you enter into the SweetTree search tool


When you visit a website, its server may generate a piece of text known as a cookie to place on your device. The cookie, which is unique to your browser, allows the server to remember specific information about your visit while you’re connected.

SweetTree collects limited personal information when you visit SweetTree website pages, when you use forms on the website, and when you request for us to contact you. SweetTree may also receive personal information from our business partners, when you submit a request to be contacted.
The types of information we may collect from you directly include your:
• name
• address
• email address
• telephone number
• any other personal information you voluntarily provide to us


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

How is the information used?

SweetTree uses information for the following purposes: to improve the SweetTree site for mutual benefit, to fulfil your requests for products and services, and to contact you about our services.

How is the collected information shared or disclosed?

SweetTree will not sell or rent your personal information to anyone. However SweetTree may send your personal information to other companies or people when we have your consent to share the information or we need to share your information to provide the product or service you have requested. 

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