How we care for you at home

You're unique. So are we.

At SweetTree we embrace individuality. We devise care packages for our clients that focus as much on your preferred lifestyle as they do on the personal care and support required to help you live well at home.


Our home care services are delivered in a ‘person-centred’ way. This means that you are at the heart of all decisions made about your care and lifestyle. You are involved in all of our conversations with your family and carers, and your preferences, strengths and hopes are treated with as much weight as your needs.


Our person-centred approach is articulated in The SweetTree Charter. All of our team members sign their commitment to The Charter when they join us. It makes your independence, individuality, dignity, and freedom of choice our priority.


“It’s your home, and your lifestyle, so we should live by your rules.”

– Nicki Bones, CEO and SweetTree co-founder



We match our carers to you

We know how much your satisfaction with our home care service is dependent on personalities: yours, and ours. SweetTree carers might be highly-qualified and experienced professionals, but it’s their unique styles and characteristics that can make them truly valuable additions to your home life.

Wherever possible, we hand-select carers who share your interests. You can meet your care team before they begin visiting you at home, and you are free to request different carers at any time. It’s important that both you and your family get on with your carers, and we make every effort to ensure that this is the case.


Our team is culturally sensitive

SweetTree’s culture-focused care is designed to support the diverse communities that live across London. Care team members are fully trained to ensure your religious, spiritual and cultural lifestyle is always upheld. We train our carers in Jewish Way of Life, Halal cooking, and faith-specific end of life care.

Subject to availability, SweetTree carers can also be selected according to your individual language and communication needs. Many of our team members are multilingual, and we find that carers who share your native language are on a good track to building strong and successful relationships with you and your family.


We apply specialist skills

In addition to our team members trained for care of elderly people at home, we invest heavily in the development of our care team so that they are equipped with the specialist best practice skills they need to meet your needs:

  • Our Specialist Dementia Care Team includes an in-house Admiral Nurse and dementia-trained support workers, and is leading the sector with new therapies such as Cognitive Stimulation Therapy.
  • Our Brain Injury and Neurological Conditions services includes a Clinical Neuropsychologist who specialises in rehabilitation.
  • Our Learning Disabilities Service – recognised by the British Institute for Learning Disabilities – incorporates the latest thinking in Positive Behaviour Support, and our support workers are trained in PROACT-SCIPr-UK® – Positive Range of Options to Avoid Crisis and use Therapy – Strategies for Crisis Intervention’.
  • All of our carers who support individuals and families with End of Life Care are trained according to the Gold Standards Framework, which champions bespoke, inclusive, sensitive care.


We’re flexible

All SweetTree support services are designed to be flexible. Each care package specifically tailored to reflect and respond to changing preferences, needs and abilities of our clients. This flexibility ensures that you and your family are able to regularly discuss with the SweetTree team the support you require and how best we can accommodate your changing needs.


We’re goal setters

From the very beginning of your relationship with SweetTree, we’ll want to know about your goals. What do you hope for in your lifestyle? What hobbies or routines do you want to maintain? What tasks or activities do you want to master? During your free initial care assessment, we’ll start this conversation, and we’ll continue it throughout your SweetTree journey.

We work with individuals and families to introduce new therapies such as Cognitive Stimulation Therapy (CST), horticultural therapy, aromatherapy, and art therapy into our clients’ days. We work with clients to organise social events with friends and new clubs. We work with clients to build the skills and confidence to achieve personal goals such as getting fitter at the gym, growing their own vegetables and gardens, or gaining employment. At SweetTree, living well means living towards your goals.


We encourage positive risk taking

For many people, achieving new outcomes means taking some risks: Doing things differently, testing new abilities, or creating new ways of living. ‘Positive Risk Taking’ is an approach to living that recognises and welcomes some risks as opportunities for learning, growth, and increased satisfaction with life. It also embraces the idea that it is every individual’s right to take these risks.

Positive Risk Taking means your support workers setting you up to feel successful in your day. For some people, this might mean encouragement and preparation to enable them to complete personal care tasks themselves. For others, it means skilling-up and practicing with us for activities such as catching a bus, joining a club, or taking a course. At SweetTree, all of our clients can benefit from Positive Risk Taking.


Talk to us today on 020 7644 9554.

Celebrating over 15 years of excellence