As a CQC rated ‘Outstanding’ care provider, at SweetTree, we remain committed to protecting the health and well-being of our clients, professional care teams, office colleagues, and wider communities during the COVID-19 pandemic.
We will never compromise the high quality of our service provision and we are communicating with Local Authorities, Clinical Commissioning Groups, the SweetTree Advisory Board and other Public Health Authorities to monitor the situation and adapt our practices.
We’re here to help with care during the coronavirus pandemic
Our teams at SweetTree have had ongoing Covid-19 and Infection Control training and we are in constant contact to monitor the implementation of these and provide continued support. PPE continues to be provided to all of our Support Workers in addition to assistance being offered to travel safely where required.
We are committed to ensuring that our clients can remain safe and cared for at home throughout this challenging time. We want to take this opportunity to thank our wonderful and dedicated Team members at SweetTree, both in the office and in the community, for doing so much to protect our client’s well-being.
Nicki Bones, SweetTree CEO
Frequently asked questions about care during the Covid-19 pandemic
Are SweetTree still providing care for new clients through the pandemic, will there be an assessment of my needs?
Can SweetTree Home Care Services support clients at home who have symptoms of Covid 19 or have a positive test result?
Can SweetTree services assist with short term respite care and or recovery and rehabilitation after ill health or a surgery?
What is the benefit of having a professional SweetTree support worker rather than a private housekeeper / carer?
Having looked after over 20,000 people throughout our existence, at SweetTree we know that in a care scenario the key to success is establishing a good relationship between the client and Support Worker. Thanks to our highly trained and varied team of care professionals we know we will have just the person to create a great match. In the event however that a client feels that the Support Worker they are being supported by is not right for them, we will find someone more suitable. Similarly, if your preferred Support Worker goes on holiday or suddenly becomes unwell we always have other amazing Support Workers ready and waiting to assist you. Likewise, very few private Support Workers have the flexibility to easily change the hours/days they work or more importantly switch from hourly care to live-in care if their client’s needs change. At SweetTree all of these eventualities are things we can and do accommodate for our clients on a daily basis because we know how important it is to get the care relationship right.
All SweetTree staff are DBS (police) checked, reference checked and are fully supported by our clinical managers 24/7 just in case there are any concerns about your health or wellbeing. It is also extremely important to remember that if something unexpected happens as a result of the care you receive, both you and your Support Worker are fully insured via SweetTree’s comprehensive insurance policy. Additionally, as the employer for our support team we are fully responsible for all payroll and employer taxes which would otherwise be the responsibility of anyone employing the individual privately. A word of warning ‘cash in hand only works until it doesn’t’ – and then it becomes very expensive.