Job Description

Learning & Development Coordinator

Reporting to: Head of Training & Development
Location: SweetTree Home Care Services (NW6 3QH)
Schedule: Monday – Friday 9am-5pm. 37.5 hours weekly.
Salary: £26,000 per annum

Our Commitment to Exceptional Care:
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals with General Home Care needs, Dementia, Learning Disabilities, and Brain injuries & Neurological conditions. We believe that every interaction is an opportunity to make a positive impact, and we’re looking for talented individuals who share our vision for the Learning & Development Coordinator role. SweetTree Home Care Services is a leading provider with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community and home based services for individuals requiring support.

Purpose of the Role:
To coordinate and support the effective delivery of SweetTree’s learning and development programme with a key focus on tracking eLearning compliance, supporting and delivering elements of training sessions, managing apprenticeship funding, and ensuring that support workers feel confident and equipped in their development. 

Key Responsibilities Include:

• Monitor and chase the completion of key eLearning modules including: Annual update training, Pre-employment induction training, Care Certificate units, & Client-specific training modules
• Ensure all completions are logged and accurately maintained in the Learning Management System (LMS).
• Regularly follow up with staff and line managers to encourage timely completion.
• Work towards key performance indicators (KPI) set to measure performance overtime
• Provide one-to-one support and troubleshooting for staff facing difficulties with online training.
• Flag any overdue training to line managers and escalate concerns as needed.
• Deliver parts of SweetTree’s Pre-Employment and Annual Update training sessions, such as basic compliance topics, policies, and orientation material.
• Work alongside senior trainers or clinicians to ensure the smooth delivery of in-person and virtual training sessions.
• Assist in the preparation of materials, handouts, equipment, and room setup for all training events.
• Advertise training opportunities through internal communications, posters, and digital systems to maximise attendance.
• Act as a key point of contact for support workers, coordinating all aspects of their learning journey.
• Offer encouragement, reminders, and practical help to ensure training completion.
• Monitor and provide guidance on CPD logs, Care Certificate progression, and learning requirements.
• Oversee the use of the apprenticeship levy, ensuring funding is used effectively and strategically.
• Liaise with finance to monitor and process the payment of off-the-job training hours and related expenses.
• Work with apprenticeship providers to track learner progress, ensure high-quality delivery, and maintain required documentation.
• Generate regular reports on training compliance, completions, and performance metrics.
• Support the Head of Training & Development in conducting training needs analysis (TNA).
• Maintain training documentation for accreditation bodies such as AIM’s and OPUS.
• Coordinate and continually update SweetTree’s Pre-Employment training content based on feedback and new service needs.
• Assist with system updates, including the LMS and quarterly training calendar imports.
• Perform other admin duties such as answering phone calls, and responding to emails 

Eligibility Criteria:

✅ Essential – Experience in training coordination or learning and development roles 
✅Essential – Confident in delivering parts of structured training sessions 
✅Essential – Strong communication and administrative skills 
✅Essential – Familiarity with eLearning systems and reporting tools 
✅Essential – Motivated, organised, and proactive in following up with staff 
✅Essential – Having a problem-solving attitude 
✅Essential – Excellent IT skills (Microsoft Office, LMS platforms) 
✅Essential – Happy and comfortable talking on the phones  
✅Essential – Good time management and prioritising skills 
✅Essential – Knowledge of the care sector and CQC regulations 
✅Desirable – Recognised teaching qualification (CTTLS, DTLLS, AET Level 3+) 
✅Desirable – Knowledge of care-specific training frameworks (e.g., Care Certificate) 
✅Desirable – Experience managing apprenticeship levy funding 
✅Desirable – Knowledge of scheduling systems or similar 
✅Desirable – Background in training or education within health or social care 

What’s in It for You?

✨ 25 days paid annual leave + 8 bank holidays
✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training and apprenticeship providers
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

Dress Code: Professional attire meeting health and safety requirements.

If you are passionate about making a positive impact through learning and development, as well as possess the essential experience, skills, and attitudes outlined above, we encourage you to apply for the position of Learning & Development Coordinator at SweetTree. Join us in our mission to help clients and communities thrive in harmony.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. SweetTree is an equal opportunity employer and welcomes applications from all qualified candidates.