POST: Assistant Care Manager
PURPOSE OF POST: To support the Manager’s role in providing high quality care and support to SweetTree clients and assist in managing the Support Worker team. To assist in ensuring a high level of compliance to SweetTree’s Quality Assurance markers and to play a supporting role in ensuring relevant company KPI’s are met.
RESPONSIBLE TO: Head of Service
PRINCIPAL DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
✨ Responsible for auditing the enactment, accuracy and day-to-day delivery of support as dictated by the Support Plans, including outcome monitoring and medication provision
✨ Responsible for auditing Daily Support Records and escalating any concerns to the Support Manager
✨ Responsible for delivering client care reports to third parties (e.g. Solicitors, Case Managers, Local Authorities) when required
✨ To assist the Manager in supporting the implementation of ST Connect within the Dementia service
✨ To assist the Dementia Manager in undertaking spot checks and client reviews, as required
✨ To participate in needs assessments, including basic risk assessments, and assist in preparing and updating care and support plans
✨ To assist the Manager with administrative tasks, including maintaining up-to-date documentation and note-taking for investigation meetings
✨ Responsible for maintaining and updating the Care Certificate log sheet for new support workers, ensuring the 12-week target is met
✨ Responsible for support worker competency spot checks and probation reviews
✨ To take a proactive role in developing Support Workers’ learning and development and assisting with performance management
✨ To assist the Manager in interviews and take a leading role in cross-service interviews, as required
✨ To assist the Manager in delivering facilitation sessions for Support Workers
✨ To help ensure coordination of care packages and shift delivery is effective
✨ Responsible for helping answer the New Enquiry Line
✨ To act as backup contingency for emergency client support during uncovered daytime shifts
✨ To participate in the On-call Out of Hours rota as required
✨ To actively answer telephone calls in the SweetTree office
Essential and Desirable Experience, Skills or Attitudes:
✅ Essential – Experience working in a team within a pressurised, fast-changing environment
✅ Desirable – Experience of working as a support worker in the community and understanding the challenges faced
✅ Desirable – A relevant administrative or IT qualification
✅ A proactive, “can-do” attitude that embraces challenges
✅ Strong interpersonal skills with the ability to motivate a remote workforce
✅ Strong dispute resolution skills and the ability to remain calm under pressure
✅ Experience of working positively in a diverse environment
✅ Ability to communicate clearly and tactfully at all levels, both verbally and in writing
What’s in It for You?
✨Flexible working hours that cater to your schedule ensuring a balance of work and personal commitments under a 0-hour contract
✨Early access to your earnings via Wagestream, which provides you with the ability to access a % of your earnings in just 4 days or less after completing shifts!
✨Continuous training and professional development through the renowned SweetTree Home Care Services Academy. Including Apprenticeship Opportunities.
✨Unwavering support 24-hour on-call assistance. and your own dedicated Manager and Coordinator to support you day to day
✨Incentive Rewards An attractive £200 Friend Referral Scheme.
✨28 days of paid holiday, encompassing bank holidays.
✨A Contributory Pension Scheme to plan for your future.
✨Service length awards and recognition
✨Health & Well-being Programme
✨Discounted shopping & services platforms
✨Social events, summer parties, winter parties and awards ceremonies
How to Apply:
If you’re ready to launch your live-in care supervisor career in a dynamic and supportive environment, apply now!
DRESS CODE: A smart casual appearance is always required with sensible footwear. Jewellery must be kept to a safe minimum.
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Please Note:
All applicants need to have a ‘RIGHT TO WORK IN THE UK’ status
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