Job Description

Live-In Care Manager

Position: Live-In Care Manager
Location: SweetTree Home Care Services – Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Schedule:  Monday – Friday 9am-5pm. 37.5 hours weekly.
Salary: £35,000 – £42,000 per annum pro rata basis
Agreement Period: Permanent, Full Time.

Our Commitment to Exceptional Care:
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals with General Home Care needs, Dementia, Learning Disabilities, and Brain injuries & Neurological conditions. We believe that every interaction is an opportunity to make a positive impact, and we’re looking for talented individuals who share our vision for the Live-In Care Manager. SweetTree Home Care Services is a leading provider with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community and home based services for individuals requiring support.

Purpose of Role: To provide premium, high-quality care and support to SweetTree’s Home Care clients and to create positive outcomes in people’s lives. To effectively manage, engage and promote best practice to a remote Support Worker team. To ensure a high level of compliance to SweetTree’s Quality Assurance markers and to play a key role in ensuring relevant company KPI’s are met.

Key responsibilities include:

• Responsible for ensuring a high quality, safe, client-centred approach to all assigned clients with an emphasis on goal attainment and quality of life.
• Accountable for KPI’s relating to the Live-In service in the four company KPI areas (i.e. Financial/Client/Employee/Service)
• Responsible for carrying out regular live-in client reviews, daily support record audits and ensuring care plans are in place and compliant with company policy.
• Responsible for escalating and managing any Complaints, Concerns and Incidents assigned to the live-in manager.
• To develop links with other professionals and work closely with public bodies and other key external stakeholders to deliver a high-quality service to those receiving live-in care.
• Responsible for managing any assigned enquiries with professionalism and enthusiasm, contributing to the growth and specialisation of the live in service.
• Responsible for carrying out assessments, including risk assessments, of new live-in enquiries.
• Responsible for onboarding new clients with an exceptional focus, introducing support workers, promoting best practice, and regularly reviewing all elements of a new clients support to provide the best chance of ongoing care package stability.
• To work in collaboration with ST connect supporting in establishing ST connect as part of the Live in Service delivery.
• Accountable for best-practice coordination of care packages, utilising and managing live-in supervisor to create required contingencies and an effective and compliant service.
• Responsible for the management of assigned Support Workers, Assistant Manager and live-in supervisor, empowering them to provide high quality care for clients across the service.
• Responsible for conducting facilitations, appraisals and to oversee career pathways/utilisation/performance for those who come under management responsibilities
• Responsible for interviewing new assigned live-in Support Worker applications and assuming a key role in their journey from recruitment to active Support Worker.
• To provide any specialist live-in training for the service as and when required
• To work closely and effectively with the wider team and to cover any assigned managers workload during absence, including creating relevant handover documents for planned absences to ensure continuity of support.
• To take part in the on-call rota and partake in on-call responsibilities.
• To attend required internal SweetTree meetings and General Home Care meetings.
• To be a brand ambassador, promoting a positive image and playing a key part in ensuring SweetTree maintains its reputation as a premier provider of care.
• To promote equal opportunities and respect diversity, different cultures and values.

Eligibility Criteria:

✅Previous experience working with vulnerable adults within a specific discipline.
✅A relevant professional qualification, e.g. Registered Nurse, OT, Physiotherapist
✅An in-depth understanding of how health and social care is structured
✅A working knowledge of legislation relevant to the care sector
✅An understanding of the challenges faced by remote support workers
✅Experience in being able to liaise with outside agencies and other professionals
✅Experience of working positively in a diverse environment

What’s in It for You?

✨ 25 days paid annual leave + 8 bank holidays
✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training and apprenticeship providers
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

Dress Code: Professional attire meeting health and safety requirements.

Join our team and experience a rewarding career with SweetTree. Your journey begins here, where you can make a real difference in the lives of our clients while enjoying the benefits and support of a dynamic and caring community.